KingXchange Terms & Conditions

You must be at least 18 years old, based in India, and legally capable of entering a contract. One person, one account — no second ID for a "lucky" phone number.

This platform is built for adult Indian cricket fans. Age is confirmed at onboarding and re-checked whenever the team spots something odd — a date-of-birth mismatch, payment name confusion, or any other red flag.

• 18+ strictly: underage accounts close permanently on detection; remaining balance returns to the verified source account after checks.
• India-first service: the platform, support desk and payment rails are designed for users in India; masking your location with a VPN breaks these Terms.
• One account per person: duplicate IDs for the same person, household or device are merged or closed at our discretion.
• Accurate details: a fake name or someone else's number makes every later verification painful — and it is a violation from day one.

Deposits are credited after UTR verification, and payouts travel back through the same channel the funds arrived from. Third-party accounts are not accepted — period.

The same-channel rule protects everyone: money returns to the exact bank account or UPI handle it originally came from. It blocks stolen-instrument games and gives every transaction a clean paper trail.

• Deposit credit: transfer, then share the correct UTR with the desk. Verified deposits usually reflect within minutes; a wrong UTR is the most common delay.
• Processing windows: standard withdrawals process in fixed windows through the day; bank-side issues like IMPS downtime or NEFT cutoffs sit outside our control.
• No third-party accounts: a name mismatch between your verified ID and the receiving account puts the payout on hold until ownership is proven.
• Minimum top-up ₹100: small enough to test the flow before committing more — deliberately so.
• Unmatched deposit? Funds without a matching UTR sit in a pending queue. Send the transfer screenshot on WhatsApp and the desk maps it to your ID.

Multi-accounting, automation, fraud and chargebacks are the four fastest routes to a permanent ban.

• Multiple accounts opened to dodge limits or farm welcome benefits — every linked ID faces closure, not just the newest one.
• Bots and scripts: auto-clickers, headless browsers, or anything firing entries faster than a human hand — detected automation voids those entries.
• Fraud in any form: stolen payment instruments, edited screenshots, impersonating support staff, or identity games during verification.
• Chargebacks on genuine deposits: reversing a payment you actually made freezes the account instantly and the full case gets documented.
• Abuse of the desk: firm complaints are welcome; threats and abusive language are not, and repeat offenders lose chat access.

Consequences scale with the offence: warning, suspension, voided entries, held balance, and permanent closure for serious cases.

The platform is provided as-is. We are not liable for market outcomes, indirect losses, downtime, or delays caused by banks and other third-party services.

No online platform can promise one hundred percent uptime or a particular market result. Some things sit outside our hands — bank maintenance, network outages, upstream data faults — and these Terms reflect that honestly.

• Your decisions, your outcomes: we never advise specific markets and carry no liability for your own trading choices.
• Third-party services: payment gateways, banks, telecom networks and data providers operate under their own terms; their delays are not our breach.
• Maintenance and force majeure: scheduled maintenance, cyber incidents and events beyond reasonable control may interrupt service without liability.
• Cap: total liability is always limited to the balance held in your account at the time of the event.
• Your statutory rights: nothing here removes protections Indian law grants you that cannot legally be waived.

Support first, always. More than nine out of ten disputes close on WhatsApp within 24–48 hours — escalation exists for the rest.

1. Message The WhatsApp Desk

   Send your ID, the match, the market, the entry time and a screenshot. Complete first messages shave hours off resolution.

2. Escalate To The Senior Desk

   Not resolved within 48 hours, or not satisfied with the answer? Reply "escalate" and a senior resolver re-checks the case against the official result source.

3. File A Written Complaint

   For anything still open, use the form on our Contact Us page or call +91-8109711726. Written complaints get a documented, dated response.

Settlement decisions rest with the platform per Section 5, but every escalated case is re-examined by a person, not a template. Do not delete your account in a hurry — the evidence lives in that chat history.